Compliance & Governance
Your privacy is our foundation
GeneticCare360™ maintains privacy, security, and operational standards designed to support HIPAA-compliant telehealth workflows, documentation processes, and genetics-related coordination.
Policy Documents
Our policies are reviewed periodically and updated as regulatory requirements, technology, and operational practices evolve.
Our Commitments
HIPAA & Privacy
All workflows are designed to support HIPAA-compliant processes. Your protected health information is only used or disclosed as permitted by law or with your authorization
Telehealth Compliance
Genetic counseling services are provided by licensed genetic counselors authorized to provide services in the states where patients are located, subject to applicable licensure requirements.
Genetic Data Protections
Genetic information is among the most sensitive data we handle. It is protected under GINA and applicable state laws and is never sold and is only used or disclosed as permitted by law or with your authorization.
Security Practices
We use secure, encrypted telehealth platforms and HIPAA-aligned administrative workflows to protect your information throughout the coordination and telehealth process.
Business Associate Standards
Vendors and service providers that create, receive, maintain, or transmit protected health information on our behalf are required to execute Business Associate Agreements and maintain appropriate safeguards.
Patient Rights
You have the right to access, review, and request correction of your health information. Our full Notice of Privacy Practices describes your rights in detail.
SERVICE SCOPE & LEGAL NOTICES
GeneticCare360™ provides administrative, operational, coordination, and educational support services. Genetic counseling services are provided by independent licensed genetic counselors. GeneticCare360™ does not provide medical advice, diagnosis, or treatment. Genetic counseling services are subject to applicable state licensure requirements and appointment availability. Services are available to individuals located within the United States. Use of GeneticCare360™ services does not establish a healthcare provider-patient relationship with GeneticCare360™.
⚠️ EMERGENCY NOTICE — GeneticCare360™ is not an emergency service. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room immediately.
PRIVACY OFFICER CONTACT
Questions about privacy or compliance? We are committed to responding promptly and in accordance with applicable legal requirements.